Baby City Customer Care Number

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By Tamanna Hatta on 24 Nov 2015 |
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Recent Blogs | Customer Care | Baby City Customer Care Number
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Baby City Customer Care Number

Baby City Helpline Number

Baby City Customer Care Number: +27-31-208-1400
Baby City Customer Care Email Id: smshelp@babycity.co.za
Baby City Web Address: babycity.co.za

Baby City

Baby City is a dominant company of South Africa, which gives baby clothes and baby care products. The company was established during the year of 1975 at Durban in South Africa. It was founded by the efforts of Aronoff Family. The members of this family were Albert Aronoff, Stella Aronoff and Michel Aronoff. After three months of its establishment, they unclosed their own baby clothing store with the name Fairy Tales. Baby City opened its first store in the year of 1992 at Stamford Hill Road, Durban in South Africa. The company has set up its stores in Umhlanga, Springfield, Zambezi, Johannesburg, Woodmead, Alberton, West Rand, Kensington, Western Cape, Bloemfontein, Port Elizabeth, Nelspruit, Somerset West and other cities of the country. The firm deals in baby feeding products, home safety products, mom care products, baby essentials, travel and nursery products. The products provided by company are aqueous fragrance free pump, 3 in 1 rocker napper, baby wipes, organic meals, hunggies nappies, aire twin stroller, axiss car seat, Johnson’s Baby Power, moisturising lotion etc. Baby City Company also offers mom care products like angel sounds ultrasonic fetal Doppler, anti-bacterial breast pads, organic cotton belly binder, back support, bio oil, boppy nursing pillow flowers and bennetts nipple cream. The company has organized number of seminars in Joburg, Durban and Cape Town. For online registration of Baby City products, go to the portal link log on with registered id and password. To inquiry for product and services, consumers can call to customer care representative via helpline number, which is given on the portal.

Baby City Head Office Address

Durban, KwaZulu-Natal, South Africa

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Tamanna Hatta

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2 Reviews
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Candice Greeraj

I had purchased the Purity banana flavored drink from the baby city spring field branch in August. Only on the 29th September, I had checked the bottle to see the best before date is the 06 September 2017. I took the bottle back to the store to get it exchanged on the 30 of September. When arrived at the store and spoke to the cashier I was advised without the till slip I could not get and exchange done. I requested to see the manager and met with Vino the assistant manager, she was not helpful at all claiming that no one will ever do this exchange without a till slip as proof of purchase. I advised her I didn't have it as I don't keep my slips and on previous occasions, I had done many exchanges in this store and it was never a problem before as the store price labels are still attached. She insisted that I purchased it will it was still before the expiration date. I both managers are selling stock close to expire and this is endangering our children's lives.

30 Sep 2017
Mpumi

Good day I went to Baby City (Mall Carnival) and bought pampers pants, Tommie tippee bottle warmer and caps on the 05/03/2016 around 14:00. I walked out of the store and called my hubby to confirm that I managed to get everything, he then also confirmed of buying the same stuff, so there and there I went back to Baby City and explained the situation. To my surprise they could not refund me my cash, told me they could only give me a voucher or only deposit my money on Tuesday once their head office has authorized the refund seriously as per consumer act I am entitled to a cash refund but management told me no, I am not and I should leave my banking details and they will get back to me on Monday and if head office authorizes they will deposit the money on Tuesday. Seriously, I am very disappointed by such service, I paid by cash and I would appreciate my refund in cash at the time of the return.

06 Mar 2016

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