Cinepolis Customer Care Number

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By Tamanna Hatta on 22 Oct 2015 |
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Cinepolis Customer Care Number

Cinepolis Helpline Numbers

Cinepolis Email Id:
Cinepolis Website:


Cinepolis is one of the best movie theaters which spread its chain of theaters around the world. Cinepolis is also known as City of Cinema gives high definition picture quality, sound and entertainment. The cinema gives all the updates of latest movies with trailers as well as Hindi and other languages. It is one of the biggest movies cinemas, held on 4th position in worldwide. It is a private Mexican company, which was founded during the year of 1947 by Enrique Ramirez Villalon. The headquarter is located in Morelia, Michoacan, Mexico. The theater has number of screens in different malls, located in the world. In India, the company commenced its business with the name Cinepolis India in the year of 2009. Cinepolis India is associated by Cinepolis International. The first theater was set-up at Amritsar, Punjab. Later is movie theaters are established in Pune, Bangalore, Ludhiana, Jaipur, Chennai, Vijayawada, Amritsar, Thana, Patna, Surat, Bangalore, Ahmedabad, Mangalore, Hyderabad, Bhopal and Hubli. The company has also planned to expand business in other cities of the country. The company operates with its two brand named Cinepolis and Cinepolis VIP. The Cinepolis VIP, a luxury cinema was incorporated in the year of 1999. This theater has some of features such as catering service, seat-pick system, select seat and reclining seats. Since it’s jointly undertaken, Cinepolis operates in number of cities with its 83 additional screens under the brand name Fun Cinemas. The company gives movie ticket booking convenience through website link. Customers can easily search Cinepolis Theater in their city, select desired seats and enjoy the movies. Customer can send feedback via portal's link.

Cinepolis Offices and Cinepolis Customer Care Numbers

ETA Namma Mall, 3rd Floor, Binny Silk Mills, Binneypet, Hosakare Road, Magadi Road, Bangalore, Karnataka, Pin Code-560023

The Celebration Mall, Batala Road, Amritsar, Punjab, Pin Code-143001

P and M Mall, Patilputra Kurni Road, Patliputra Industrial Area, Patna, Bihar, Pin Code-800013

Imperial Square Mall, Pal Hazira Road, Adajan Road, Adajan Gam, Guru Ram Pavan Bhumi, Surat, Gujarat, Pin Code-395009

Cinepolis India Private Limited, 3rd Floor, Alpha One Mall, Vastrapur, Ahmedabad, Gujarat, Pin Code-380015
Contact Number: 0183-5030625

Cinepolis India Private Limited, 2nd Floor, MBD Neopolis, Ferozepur Road, Adjacent to Rajguru Nagar, Ludhiana, Punjab, Pin Code-141001

Cinepolis India Private Limited, Aashima Mall, Bawadia Kalan, Hoshangabad Road, Bhopal, Madhya Pradesh, Pin Code-462026

Cinepolis India Private Limited, City Center Mall, 4th Floor, KS Rao Road, Hampankatta, Mangalore
Contact Number: 09972501315
Email Id:

2nd Floor, Inorbit Mall, Near Alembic School, Gorwa, Inorbit Mall, Subhanpura, Vadodara, Gujarat, Pin Code-390023
Contact Number: 09727898051

World Trade Park, JLN Marg, Malviya Nagar, D-Block, Jaipur, Rajasthan, Pin Code-302001
Contact Number: 09001466662

3rd Floor, Neptune Magnet Mall, LBS Marg, Bhandup West, Near Mangatram Petrol Pump, Mumbai, Maharashra, Pin Code-400078

Cinepolis India Private Limited, 3rd Floor, Seasons Mall, Pune, Maharashtra, Pin Code-411013
Contact Number: 020-67224000

Cinepolis India Private Limited, 3rd Floor, Manjeera Trinity Mall, KPBH Colony, Phase-3, Opposite JNTU, Hi-Tech Road, Kukatpally, Hyderabad, Andhra Pradesh, Pin Code-500082

Cinepolis India Private Limited, 4th Floor, PVP Square Mall, MG Road, Mogalrajpuram,Vijayawada, Andhra Pradesh, Pin Code-520010
Contact Number: 0866-2498111

Cinepolis Corporate Office Address

Cinepolis India Private Limited, 3rd Floor, Plot Number-58, Sector-44, Gurgaon, Haryana, Pin Code-122003

Awards and Achievements

The company has horned with Most Admired Retail Launch Award in the year of 2010. Cinepolis also won Innovative Retail Concept Award at India Retail Forum during the year of 2011.

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Tamanna Hatta


Suggestions, Complaints and Reviews of Cinepolis Customer Care Number

Very Good
11 Reviews
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shubham katariya

Its very disappointed because my cinepolis club points are automatically deducted.

10 Sep 2017
Honey gogia

A complaint on 18th August, I received a message on my cell phone from Cinepolis India that from now on I will be getting 100 bonus points on watching next movie in Cinepolis India. I watched a movie on next day 19th August, but still not received any 100 points please resolve this issue.

26 Aug 2017

They didn't add points yesterday and the amount was 1560

02 Jun 2017

Cinepolis Money deducted, but tickets not booked/confirmed Today, I had booked 3 tickets for the movie "Bahubali - The Conclusion" my credit card. My credit card was charged for Rs. 345 but I did not receive any ticket booking confirmation by SMS or by email and not even on the Cinepolis website. Please help rectify this issue at the earliest and confirm my booking through ticket confirmation SMS and email at the earliest or refund the entire amount to my account at the earliest.

26 Apr 2017
Parvathy V

I booked 4 tickets for the show on 16/4/17 at Fun Cinemas Coimbatore. My card account has got debited twice for Rs.548.72 but the tickets have not been booked. This seems professional looting and the best part no contact number for the company. This happened to me earlier too, and I am yet to get a refund, kindly refund as soon as possible.

15 Apr 2017
Sai Gowtham

Hi Team, my name is Sai Gowtham and my mobile number is 8123141498. I went to Westend Mall Cinepolis (Pune) booking counter and got surprised to see my points. I have earned 4295 points by watching movies all over India in Cinepolis by which you can understand that I am a regular customer of yours. I think it may be the reason why they have treated me differently in a worst manner. Ajith and Ajay employees of Cinepolis Westend Mall Pune failed to help me and in reverse made my points to 23 but in original they were 4295. I have asked them to show the records of remaining points which were redeemed. They have answered in a funny way that someone might have come and given your mobile number and have taken the tickets. Didn't they know that they need to ask for ID Proof of the person who is redeeming the points? Or at least I asked them to show me the tickets which were purchased after 26/2/2017.

20 Mar 2017

Hi, I did a credit card transaction on date 13.02.17 for purchasing the tickets for movie S III" at Cinepolis Fun mall, Coimbatore. The transaction went through and my account had been charged, but the ticket was not booked successfully. The account details are Rs 274.36 was spent on your Credit Card 4386XXXXXXXX4441 on 13 February 2017 at Cinepolis.

13 Feb 2017
Vibha Mittal

I had booked my tickets directly via Cinepolis, however the transaction failed message came but I saw a debit of Rs. 1314.52 in my Paytm wallet. I again went to the Cinepolis site and booked the same tickets via Paytm which were successful. Thus it is 100% sure that those tickets were not booked seats [L10, L11, L12, L13], date - 1/January, 6:30 pm show, Bangalore Cinepolis – ETA The transaction details are: Cinepolis India Private L Order #37531 Paytm Cash Txn ID 5093395993 2016-12-30 03:15:47 pm Kindly reverse.

27 Jan 2017
Sreerekha Sasidharan

I booked tickets for E Dil Mushkil but till now I have not received any mail or SMS

29 Oct 2016
Manish Srivastava

Hi, I have booked my 3 ticket of Sultan movie (Date on 10th July 2016) and made payment by paytm. But till now I have not get any confirmation from your end about my booking. I have discussed with Paytm also. According to them, the transaction has been successfully updated at your end. Order ID – 2200 Request you to confirm my booking and suggest how I will receive the ticket for the same. I have already sent my problem with your support email id but still i have not received any response from your site. Please do needful on urgent basis and confirm as soon as possible. Manish Srivastava Contact Number 9873370737.

08 Jul 2016

Hi, I did a credit card transaction on date 26/05/2016 for purchasing the tickets for movie "The Angry Birds" at cinepolis thane Viviana mall. The transaction went through and my account had been charged but the ticket was not booked successfully. The account details are:- Name: Sailee Subhash Deshpande Account number: 003901574017 Transaction amount: Rs.2268.72 Kindly look into the issue and let me know about it.

27 May 2016

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